FAQ

Questions and answers

Short answers about what Khaleeji COD does and doesn't do. Can't find yours? Email 9090mohammad123@gmail.com.

What does Khaleeji COD do?

It hides, limits or renames the Cash on Delivery payment method at Shopify checkout. When an order matches a rule you set (a past refuser, a big cart, a large first order, a no-cod product, or a blocked region or city), COD is hidden for that checkout, so the shopper pays online or doesn't order. It also renames COD to a clear Arabic or English name.

Is Khaleeji COD on the Shopify App Store?

Not yet. It's coming soon. Email 9090mohammad123@gmail.com and we'll tell you the day it's live.

Which countries is it for?

It's built for stores selling in the Gulf (GCC): the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman. Emirate rules use the UAE's emirate codes. In the other Gulf countries Shopify's checkout asks for no region, so use city rules there. No postcodes are needed anywhere.

Does it change card, Apple Pay, Tabby or Tamara payments?

No. Khaleeji COD only ever changes Cash on Delivery. Every other payment method stays exactly as you set it up.

How does it know which payment method is COD?

By name. It recognises "Cash on Delivery", "Cash-on-Delivery", "Pay on Delivery", "COD", "C.O.D" and the Arabic names «الدفع عند الاستلام», «الدفع عند التسليم» and «الدفع نقدا عند الاستلام».

What happens if the settings break?

Nothing is hidden. If the settings are missing or can't be read, COD shows as normal. Khaleeji COD never hides all payment methods.

Which Shopify plans does it work on?

Khaleeji COD is built as a public Shopify app using Shopify Functions. Shopify allows public apps with Functions on every plan, not only Shopify Plus.

Does it work for guest checkouts?

Yes, for the cart total, first-order, product, region and city rules. A guest checkout counts as a first order. The past-refuser rule needs the checkout to be linked to a customer record, because guests carry no tags.

What currency are the amounts in?

Your shop's currency. If a shopper pays in another currency, the cart total is converted to your shop's currency before it's compared.

Can I set a different COD name for Arabic shoppers?

Yes. Shoppers whose checkout language is Arabic see «الدفع عند الاستلام» by default, and everyone else sees "Cash on Delivery". You can edit both names.

How does the refuser scan work?

It finds orders placed in the last 60 days that were cancelled, keeps the ones paid by COD, and lists their customers. You click "Tag N customers" to add the cod-refused tag. Nothing is tagged before you confirm, and customers who already have the tag are skipped.

How is the money-lost number worked out?

Number of cancelled COD orders that had shipped (Shopify recorded a fulfillment) × (your shipping cost out + your shipping cost back). You type in the two costs. Orders cancelled before they shipped cost no shipping, so they're left out. It's an estimate: packaging, fees and ad spend aren't included.

Does it store customer data?

No customer data is kept outside your store. Your rules are saved inside your own Shopify store. The scan runs in your Shopify admin and only adds a tag when you ask it to.

Does it add anything to my theme or slow down checkout?

It adds no scripts to your theme or storefront. The rule runs inside Shopify's checkout as a Shopify Function.

Does it work on Shopify POS or orders created in the admin?

No. Shopify runs payment customizations on the online checkout only, not in POS or when you collect payment inside the admin. A draft order's checkout link does use the rules.

Can I use it with other payment apps?

Yes. Shopify allows up to 25 payment customizations per store, and Khaleeji COD uses one for all its rules.

How much does it cost?

Free covers the Arabic/English COD name and 1 rule. Pro is $7.99 a month with a 14-day free trial and includes every rule, the refuser scan and the money report. Billing goes through Shopify.

Who makes Khaleeji COD?

Trifid Media LLC, a company in Dubai, UAE. Support: 9090mohammad123@gmail.com.

Stop paying shipping twice for refused orders

Khaleeji COD is coming soon to the Shopify App Store. Email us and we'll tell you the day it's live.

Coming soon to the Shopify App Store · Email: